JDSBOX Custom made wedding dress

Shipping & Returns

How much is my shipping?

Normally,We offer free shipping for most orders except some special orders.the addtional shipping fees will be listed on your orders for special items.

Shipping Method

we ship orders by UPS,DHL,EMS,Air Mail
Shipping by EMS:8-10 business days
Shipping by UPS:3-5 business days
Shipping by DHL:3-5 business days
Shipping by Air Mail:3-5 weeks


Where we ship

We ship packages to Worldwide over 220 Countries

Additional taxes and tariffs

Customers are responsible for all taxes,tariffs and all other costs associated with the delivery and receipt of their country.If you are unsure of what tariff or tax may be in your country,please contact your local postal service.We don't have tariff rates.

Delivery Times

*Ready-made orders can be ship out within 3~5 business days after order is placed.

*Below is for backorder or custom-made orders

Available time=Working time + Shipping time

Working time:Normal order usually takes 35-40 days to make.Rush orders about takes 25~30 days.

Shipping time:It does not include the tiem to make the items you ordered.It is up to the shipping method you selected.Normally,It will take 3-10 days for delivery.


Returns and Refund

 

Online purchases require flexibility and support.Jdsbox.com understands that and wishes to create a satisfying and enjoyable shopping experience for you..If you are not completely satisfied with your order purchase,please contact us within 5 days upon the receiving (No returns accepted after 5days).

 

1)Quality-Related issues

 

Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 5 days of receiving your order.please be ready to provide Customer Service with some persuasive pictures or video showing the problem with the items.

 

2) No quality-related issues

 

Products (excluding Made-To-Order items,Underwear, and Clearance/On sales items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 5 days of receiving your order. Free shipping products will be refund of 85% of the item’s price. The remaining 15% will be kept as a restocking fee. You would be responsible for all shipping fees incurred.

 

* Made-To-Order products including all wedding dresses,weddpng party dresses and special occasion dresses,personalized wedding favors,etc.

 

3) Sizing and Fitting issues

 

As  made-to-order clothing is custom-tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

 

*Size not as ordered:

If the Item is not the size you ordered Should your item size differ from the specifications of your order by more than one inch, we encourage you to try to find a local tailor to make adjustments, and we will gladly share the tailoring costs with you. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

 

*Size as ordered but does not fit:

For Made-To-Order clothing, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred.

 

Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.

 

Jdsbox.com guarantees its products against material and workmanship defects within the warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.

 

Product-specific Warranty Periods

Category

Sub Category

Warranty Period

Wedding Dresses

All Products

30 Days

Wedding Party Dresses

All Products

30 Days

Special Occasion Dresses

All Products

30 Days

Accessories

All Products

30 Days

 

Return Requirements

All items must be unused and in saleable condition.
We reserve the right to reject any returns/exchanges that do not meet these conditions.

Unauthorized returns may be refused and sent back to the customer.

 

How do I return my product?

Please contact us within 5 days upon the receiving (After 5 days no returns are allowed).

Please email us at support@jdsbox.com.Please include your order number(if you have it),Your name and Item(s) returning You will receive an email with a Return Authorization Number and address to return items.


Please check your junk and spam filters if you don't see an email from us.

When we receive your item(s) your account will be immediately credited!

We suggest you insure your return package,as we are not responsible for any items that are lost/damaged in return shipment.No refund will be given for damaged items due to poor packaging.

The package must be received within 20 days of return agreement we come to.